1、 Scope of application

This refund and return policy applies to all customers who purchase chip products on Xinze Mall.

2、 Return conditions

1. Quality issues: If the chip product received by the customer has functional faults, manufacturing defects, or serious quality issues that do not match the product description, they can apply for a return within [7] working days from the date of receipt of the goods. Customers are required to provide detailed problem descriptions and relevant supporting materials (such as photos, test reports, etc.).

2. Misdelivery: If the chip product received by the customer does not match the model and specifications ordered in the order, they can apply for a return or exchange within [7] working days from the date of receipt of the goods.

3. The following situations are not applicable for returns:

The product has been used, disassembled, damaged, or has problems due to improper customer storage.

The customer requests a return due to their own reasons (such as procurement errors, changes in demand, etc.), but the product has no quality issues.

Exceeding the prescribed return deadline.

3、 Return process

1. Application: Customers are required to log in to their online store account within the specified time frame that meets the return criteria, submit a return application on the order details page, and fill in the reason for the return and relevant explanations.

2. Review: Our customer service personnel will conduct a review within [2] working days after receiving the return request. If approved, the customer will receive a return notice and return address; If the review fails, the customer service representative will explain the reason to the customer.

3. Return of products: Customers should use reliable logistics methods to return the chip products to the designated address within [3] working days after receiving the return notice, and keep the logistics tracking number and relevant documents.

4. Acceptance: After receiving the products returned by the customer, this mall will conduct acceptance within [3] working days. If the product meets the return criteria, it will enter the refund process; If the return conditions are not met, our store will communicate with the customer and negotiate a solution.

4、 Refund method and time

1. Refund method: The refund will be processed according to the customer's original payment method. If the original payment method cannot be operated, this mall will negotiate with the customer for other refund methods.

2. Refund time: Within 5 working days after the product is accepted, this mall will complete the refund operation. The actual arrival time may vary depending on the processing time of the payment institution and bank.

5、 Precautions

1. Returned products must maintain their original packaging intact, with complete accessories, instructions, labels, etc.